At 7th Heaven Dehradun, operated by Rathour Hospitality and Hotels Private Limited, we value our customers and strive to provide the best quality cakes, bakery, and gift products.
Since our products are freshly prepared and perishable in nature, please read our refund and cancellation policy carefully.
1. Order Cancellation
- Orders can only be cancelled within 1 hour of placing the order by contacting our support team at 📞 (+91)-7217-207-011 or 📧 7thheavenuk07@gmail.com.
- Once the preparation of your cake or gift item has started or the order has been dispatched, cancellation will not be possible.
2. Refund Policy
As our products are perishable and made-to-order, refunds are generally not applicable once the product has been prepared or delivered.
Refunds will only be processed if:
- The wrong product has been delivered.
- The product is damaged during delivery.
- The order is cancelled within the allowed time frame.
All refund decisions are made solely at the discretion of Rathour Hospitality and Hotels Private Limited.
3. Replacement
If you receive an incorrect or damaged product, please inform us immediately with clear photographs of the product and packaging.
After verification, we will provide a replacement or store credit for future purchases.
4. Delivery Issues
We are not responsible for delays caused due to:
- Incorrect address
- Recipient unavailability
- Unavoidable circumstances (traffic, weather, etc.)
In such cases, refunds will not be applicable.
5. Contact for Refunds & Cancellations
For all refund and cancellation requests, please contact us at:
7th Heaven Dehradun
(A Unit of Rathour Hospitality and Hotels Private Limited)
GF8, ATS ARCADE, Sahastradhara Rd, Govind Vihar,
Dehradun, Uttarakhand 248001
📞 (+91)-7217-207-011
📧 7thheavenuk07@gmail.com